FREE U.S. SHIPPING
International Shipping Available
ELITE CUSTOMER SERVICE
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FREE U.S. SHIPPING

All orders ship for free to to anywhere in the U.S., including Alaska, Hawaii, and Puerto Pico.

FREE SHIPPING POLICY
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INTERNATIONAL SHIPPING AVAILABLE

We ship to 175 countries around the world with shipping insurance available via Route to make sure your package is protected.

INTERNATIONAL SHIPPING POLICY
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ELITE CUSTOMER SERVICE

Have questions or need help with an existing order? You can either click the chat bubble below, call us to chat with an expert, or email us.

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Customer Service

Domestic Shipping

UPDATE 02/18/2023: 

Due to high volume of orders, our lead time for in-stock products is now 7 to 14 business days, but it may take longer at times depending on daily volume.

Kindly note the following:

  • If you choose the free shipping option, we choose the most feasible shipping method to your location. Free shipping includes anywhere in the U.S., including Alaska, Hawaii, and Puerto Rico. 
  • We may require an order confirmation from you via phone or email if our system suspects an unauthorized transaction, in which case we will notify you immediately.
  • Should you encounter a backorder, we will email you with a shipping estimate. (Usually, new batches of product arrive on a weekly basis.)

Shipping Insurance:

  • MIRA Safety has partnered with Navidium for shipping protection. By default, this protection is added on the cart page. We highly recommend that you leave the insurance enabled to ensure coverage in case of loss, damage, or theft. If shipping insurance is disabled, we will do whatever we can to recoup the loss, but we will not be responsible in case no recovery is possible. 
  • If shipping protection is not added and the package is stolen, a police report is required in order for us to try to recoup your loss. The shipping carrier may decide to give you a partial payment, or no payment, and this is determined on a case by case basis by the shipping provider.


Here are the rules for filing a claim:

Marked As Delivered (Stolen)
-File claims no earlier than 5 and no later than 15 days from when it was marked delivered
-Orders over $100 USD require a police report

Stuck In Transit (Lost)
-File claims no earlier than 7 days and no later than 30 days from the last update (US/Canada), 60 days from order date
-File claims no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged
-File claims for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

Please email us at support@mirasafety.com if you need more information.