Customer Service

At MIRA Safety, we prioritize the safety and wellbeing of our customers above all else. As a provider of Personal Protective Equipment (PPE), our commitment to maintaining the highest standards of safety necessitates a clear and stringent return policy.

Due to the critical nature of the products we offer and the importance of maintaining their integrity, we do not accept returns once items have been shipped from our warehouse. 

This policy is in place to ensure that our customers receive PPE that has not been compromised or tampered with in any way. We understand that unforeseen circumstances may arise, such as issues with customs or delivery, which could impact the receipt of your order. However, it is important to note that any issues related to customs clearance or delivery will be the sole responsibility of the customer to manage and resolve. 

We recommend customers take necessary precautions to ensure smooth delivery, including providing accurate shipping information and complying with local customs regulations. 

In the event of a lost or blocked shipment, it is the responsibility of the customer to take appropriate action to resolve the issue. We appreciate your understanding and cooperation in adhering to our return policy. 

 By prioritizing the safety and health of our customers, we aim to maintain trust and confidence in our ability to provide reliable PPE solutions. 

Should you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance.