Customer Service

Returns & Exchanges

UPDATED 07/31/2025

At MIRA Safety, your safety and well-being are our top priorities. Because personal protective equipment (PPE) must meet strict safety standards, we have specific policies for returns and exchanges to ensure product integrity.

We’ve partnered with Redo to offer a seamless return and exchange experience. If you opt in for Redo at checkout, your order will include a prepaid return shipping label—allowing you to return or exchange any eligible item(s) at no additional cost. If Redo is not purchased, you may still return or exchange items, but return shipping costs will be your responsibility.

General Guidelines

Return/Exchange Window

Products must be shipped back within 30 days of the delivery date.
Each gas mask can be exchanged just once.

Condition & Packaging

  • Returns for refunds: Items must be in their original, sealed and unopened packaging.
  • Exchanges: Items may be opened but must be undamaged and complete.

Items returned in opened or unsealed packaging are not refundable but may still be eligible for exchange.

Return & Exchange Options

Returns for Refunds

Eligibility:

  • Items returned within 30 days of delivery
  • Items must be sealed and unopened
  • Available for domestic orders only

What you receive: 100% money-back guarantee

Exchanges for Store Credit

Eligibility:

  • Opened items that are undamaged, complete, and in sellable condition
  • Returned within 30 days
  • Not eligible: filters, iodine pills, body armor, and MOPP suits

What you receive:

  • Store credit equal to the purchase price
  • Credit must be used on an order of equal or greater value
  • Expires 90 days after issue
  • Non-transferable

Product-Specific Policies

Gas Masks

  • Sizing exchanges available within 30 days
  • All returned masks are inspected for tampering, contamination, and defects
  • Masks that fail inspection are ineligible for return or exchange
  • Testing tip: If purchasing multiple sizes, perform the negative-pressure test on one mask per size only and keep the others sealed

Filters

  • ONLY SEALED FILTERS ARE ACCEPTED FOR RETURNS
  • OPENED FILTERS CANNOT BE ACCEPTED
  • Opened filters are final-sale and cannot be returned or exchanged

Kits

  • Kits follow the rules of their individual components (masks, filters, accessories)
  • Incomplete kits or kits with opened components may be ineligible unless a product defect is confirmed
  • Masks included in kits are exchanged at their full retail price

Accessories

  • May be returned or exchanged if in unopened packaging

Body Armor

  • Body armor is a final-sale item and cannot be returned or exchanged

International Orders

Due to export regulations and high return costs, MIRA Safety cannot process refunds for orders shipped outside the U.S. Exchanges may be considered on a case-by-case basis. If local customs reject an international order and return shipping exceeds the value of the item, the shipment will be abandoned and no exchange processed.

Customer Responsibilities

  • Provide accurate shipping information
  • Comply with local customs regulations (international orders)
  • Package return items securely
  • Report shipping damage within 48 hours of delivery

How to Start a Return or Exchange

  1. Self-Service: Use our Return/Exchange Portal for the fastest processing
  2. Customer Service: Contact our team for complex issues
  3. Redo Users: Print your prepaid label from the Redo portal

Return and Exchange Policy Summary

Product Type Returns for Refunds
(Domestic Only)		 Exchanges for Store Credit Special Notes
Gas Masks ✅ Sealed/unopened within 30 days ✅ Sizing exchanges within 30 days Must pass safety inspection
Filters ✅ Sealed/unopened within 30 days ✅ Sealed/unopened within 30 days ❌ No opened filters accepted
Kits ✅ All components sealed/unopened within 30 days ✅ Per component eligibility within 30 days Masks exchanged at full retail price
Accessories ✅ Sealed/unopened within 30 days ✅ Sealed/unopened within 30 days Report damage within 48 hours
Body Armor ❌ Final sale ❌ Final sale No returns or exchanges
  • ✅ = Allowed
  • ❌ = Not allowed
  • All returns/exchanges must be shipped back within 30 days of delivery
  • International orders: Refunds not available; exchanges considered case-by-case

Contact Us

If you have questions about this policy or need help with a return or exchange, please contact MIRA Safety Customer Service.