UPDATED 03/13/2026

At MIRA Safety®, your safety is our top priority. Because personal protective equipment (PPE) must meet strict safety standards, we have specific return and exchange rules to ensure product integrity and your safety.

We’ve partnered with Redo to make your returns and exchanges effortless. To get started, please visit our  MIRA Safety Returns & Exchange Portal. Please note that return shipping is the responsibility of the customer.

General Guidelines

Domestic vs. International Orders

Domestic Orders

• Refunds and exchanges are allowed if items meet condition rules.
• Some items are final sale (no returns or exchanges) or have product-specific policies. 

International Orders

• Refunds are not available. All items are final sale. 
• Exchanges may be reviewed on a case-by-case basis. 
• Customers are responsible for customs regulations, import taxes, and reshipping costs. If a package is refused, rejected by customs, or returned due to unpaid fees, we do not issue refunds. 
• Please contact Customer Support before sending back any international order. 

30-Day Window

• All items must be shipped back within 30 days of delivery. 

Condition Requirements

For Refunds: 

• Items must be sealed and unopened. Open Items cannot be refunded. 
• Original packaging must not be broken.

For Exchanges: 

• Items may be opened. 
• Items must be undamaged, complete, and in sellable condition. 

Final Sale Items (No Returns or Exchanges): 

• Filters
• Body Armor
• Thyrosafe Tablets
• MIRA Safety® Potassium Iodide Pills
• MOPP Suits
  
• DeconDust™
• Decontamination Wipes
• Decontamination Gloves
• Spectacle Kits
• DS1 Portable Decontamination Shower

Product-Specific Policies

Gas Masks

• All returned masks are inspected
• Masks must pass inspection (no tampering, contamination, or damage)
• Each gas mask may only be exchanged one time
• Testing tip: If purchasing multiple masks in multiple sizes, perform the negative-pressure test on one mask per size only and keep the others sealed

Kits

• All kits are subject to the specific return and exchange rules of each individual item contained within the bundle.
• If any parts of the kit are opened, used, or missing, the entire kit may no longer qualify for an exchange or refund.
• For exchanges involving masks originally purchased as part of a kit, the exchange value is calculated at the full individual retail price.

Customer Responsibilities: 

• Providing correct shipping information
• Following local customs regulations (international orders)
• All return items must be securely packaged to prevent damage during transit; items received damaged due to poor packaging may not qualify for a return or exchange.
• The cost of return shipping is the responsibility of the customer.
• Return Options

Return Options: 

1. Refund (Money Back):

• Eligibility: Domestic orders only, sealed/unopened, within 30 days of purchase, not final sale items.
• What you get: Full purchase price returned. 
  

2. Exchange for Store Credit

• Eligibility: Opened items that are undamaged and complete. 
• How it works: 
  • Credit equals purchase price. 
  • Must be used toward an order of equal or greater value. 
  • Credit expires after 90 days and is non-transferable.

Exchange Pricing Rules: 

• If the new item costs more, you pay the difference. 
• If the new item costs less, the remaining amount becomes store credit. 

Damaged Shipments: 

If your order arrives damaged, please report it to us within 48 hours of delivery. 

We need photos of: 

1. The damaged item (inside and outside packaging).
2. The shipping box (all sides). 
3. The shipping label with tracking number. 
4. The box manufacturer's stamp (usually on bottom flap). 
5. All internal packaging materials (bubble wrap, paper, etc.)

Keep all packaging until the claim is complete. The carrier may request an inspection. 

How to Start a Return or Exchange

• Fastest: Use our Return/Exchange Portal
• Need help? Contact Customer Service
• Using Redo: Print your label from the Redo portal (labels issued after approval)

Return and Exchange Policy Summary

• ✅ = Allowed

• ❌ = Not allowed

• All returns/exchanges must be shipped back within 30 days of delivery

• International orders: Refunds not available; exchanges considered case-by-case

Contact Us

If you have questions about this policy or need help with a return or exchange, please contact MIRA Safety® Customer Service.